DOLL HOUSE BOOTS

Delivery
Returns and Exchanges

Shipping Information

Black Friday Sale Information.
- By submitting your Fillyboo order during our sale period, you are agreeing to the below purchasing terms and conditions:
- Discount value is 30% off storewide.
- Use discount code 'cinderella' and apply at the checkout.

- Not to be used in conjunction with any other offer or discount.
- Valid only during the advertised sale period - please check our website for updates.
- Discount may not be applied to orders placed prior to sale start time.
- Size exchanges are available for sale items. The cost of returning the items are the responsibility of the customer.
- No refunds.
- No order cancellations.
- Orders will be received within 10 business days approximately. We are unable to ship priority for event deadlines during our sale period. We cannot guarantee 10 business day delivery during this period due to order volumes.

- *Free global shipping, however, customs duties are the responsibility of the customer.
- If you have any questions at all during our sale period, please email studio@fillyboo.com
(Please no Instagram DM's or Facebook enquiries during our sale period)
Thank you so much for being such loyal Fillyboo customers! Wishing all of our cherished customers a very safe and happy holiday period!
With love,
xxPippa and the Fillyboo team.

MOST ORDERS ARE DELIVERED WITHIN 7 DAYS, BUT PLEASE ALLOW AT LEAST TWO WEEKS JUST IN CASE!

Fillyboo offers free shipping for all orders. Most parcels are shipped directly from our factory in Bali, Indonesia, using our partner - DHL EXPRESS.

We aim to have your Fillyboo items delivered to you within 1 week of you placing your order.

Due to the many elements that go into making our unique styles, some items may require a final process before they can be shipped to you.
For these items, it may be a few extra days before you receive your shipping notification with parcel tracking. Delivery on these styles can take up to 2 weeks.

Please contact us on studio@fillyboo.com if you would like an accurate estimate of the arrival date for your order. Please include your full name and order number so we can respond quickly.

We are working very hard to get your order to you as quickly as possible, but during busy periods, there may be some delays meaning we are not able
to guarantee delivery dates to accommodate special events. We will do our best though!

Once your Fillyboo order is ready to ship, you will receive an email notification with DHL tracking information.
This email will be sent to you 1-7 days after you place your order.

Fillyboo already uses the fastest international shipping option available, so overnight or expedited shipping options are not available.

We are not able to change or cancel your order once it is received, so please double check your order, as well as your delivery and contact information carefully.

We are unable to deliver to PO BOXES (except in the UAE).

All customers are responsible for the payment of DUTIES AND TAXES incurred when orders are shipped internationally.

We want you to be 100% happy with your Fillyboo online purchase. If your order is not quite right, our team is here to assist you with your return.

All Fillyboo full priced products can be returned for either a size exchange or store credit.

Please note, we do not provide refunds for returned items.

If you would like to return a Fillyboo purchase, please follow these steps.

1. Email exchanges@fillyboo.com within 7 days of your order being delivered.

Please make sure your name and order number are in the email heading.

Tell us the item that you would like to return and why.

Tell us if you would like a different size of the same style or a credit note. Size exchanges are subject to availability. We will try to help you to get the size that you request, but if unavailable, credit notes will be issued.

Please note.
Additional shipping costs may apply to multiple returns/exchanges on the same order.

2. Receive your return information.

Please allow up to 2 business days for a reply to your returns request. We will provide you with a pre filled returns form and instructions on where to send your Fillyboo item.

Returns must be received within 2 weeks of return approval.

The cost of return shipping is the responsibility of the customer, unless the item you are returning is faulty or incorrect.

We can accept returns in either Los Angeles - USA or Sydney - Australia.

Returned items must be neatly packaged, unworn, unwashed, with tags attached and in original condition.

3. Return finalized.

Once your return is received and checked by us, your exchange or credit note will be issued as quickly as possible. Please allow up to 7 days after your return has been delivered for your replacement or store credit to be processed.

If you have any questions that relate to returns or exchanges, please email: exchanges@fillyboo.com (no Instagram DM's please!).

With love,

Pippa and the Fillyboo team.

1. Email exchanges@fillyboo.com within 7 days of your order being delivered.

2. Receive your return information.

3. Return finalized.

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1. Email exchanges@fillyboo.com within 7 days of your order being delivered.

2. Receive your return information.

3. Return finalized.

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