Black Dot - Shoulder Tie Cascading Midi Dress

We want you to be completely happy with your Fillyboo online purchase!

If your order is not quite right, our Sydney, Australia based customer service team is here to assist you with your return.

All Fillyboo products can be returned for a store credit with no expiry date.

As we provide free shipping worldwide on orders over $200, and Fillyboo pieces are hand crafted in small quantities, please note that we do not offer refunds unless the item you have received is incorrect or faulty.

If you require a different size, please place a new order and request a refund for your original order once received.

Fillyboo will happily accept a return subject to the following conditions:

• Return request must be made within 14 days of your order being delivered.
• Items must be returned to Fillyboo within 30 days of your order being delivered.
• Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
• Gift Cards may not be returned.

Please try on the item/s in your order as quickly as possible after it arrives to ensure that you are able to return items within the returns time frame.

The cost of return shipping is the responsibility of the customer. Fillyboo provides free international shipping on all orders, but the cost of return shipping is the customer’s responsibility.  Fillyboo is not responsible for returns that go missing in transit. Please use a traceable postal service as return parcels are the responsibility of the customer until received by Fillyboo. 

If you would like to return an item from a Fillyboo order, please follow these steps.

STEP 1.  Email exchanges@fillyboo.com within 14 days of your order being delivered.

Please make sure your name and order number are in the email heading.

Tell us the item that you would like to return and why.

Please note.
Additional fees may apply to multiple returns/exchanges on the same order at the discretion of Fillyboo

STEP 2.  Receive your return information.

Please allow up to 2 business days for a reply to your returns request. We will provide you with a pre-filled returns form and instructions on where to send your Fillyboo item.

Returns must be received within 30 days from the delivery of your order. 

The cost of return shipping is the responsibility of the customer, unless the item you are returning is faulty or incorrect.

Returns for store credit can be received in Los Angeles, USA or Sydney, Australia.

Returned items must be neatly packaged, unworn, unwashed, with tags attached and in original condition.

STEP 3.  Return finalized.

Once your return is received and checked by us, your store credit note will be issued as quickly as possible. Please allow up to 7 days after your return has been delivered for your store credit to be processed.

Please note that subsequent orders placed using a store credit may be subject to shipping fees.

If you have any questions that relate to returns, please email: exchanges@fillyboo.com (no Instagram DM's please!).

With love,

Pippa and the Fillyboo team.

Shipping Information

MOST ORDERS ARE DELIVERED WITHIN 7 DAYS, BUT PLEASE ALLOW AT LEAST TWO WEEKS JUST IN CASE!

 Fillyboo offers free shipping for all orders. Most parcels are shipped directly from our factory in Bali, Indonesia, using our partner - DHL EXPRESS.

We aim to have your Fillyboo items delivered to you within 1 week of you placing your order.

Due to the many elements that go into making our unique styles, some items may require a final process before they can be shipped to you.
For these items, it may be a few extra days before you receive your shipping notification with parcel tracking. Delivery on these styles can take up to 2 weeks.

Please contact us on studio@fillyboo.com if you would like an accurate estimate of the arrival date for your order. Please include your full name and order number so we can respond quickly.

We are working very hard to get your order to you as quickly as possible, but during busy periods, there may be some delays meaning we are not able
to guarantee delivery dates to accommodate special events. We will do our best though!

Once your Fillyboo order is ready to ship, you will receive an email notification with DHL tracking information.
This email will be sent to you 1-7 days after you place your order.

Fillyboo already uses the fastest international shipping option available, so overnight or expedited shipping options are not available.

We are not able to change or cancel your order once it is received, so please double check your order, as well as your delivery and contact information carefully.

We are unable to deliver to PO BOXES (except in the UAE).

All customers are responsible for the payment of DUTIES AND TAXES incurred when orders are shipped internationally.