Once Upon A Song - Pant in Ecru

The below return policy applies to all orders placed on or after September 18^th 2020.

We want you to be completely happy with your Fillyboo online purchase! If your order is not quite right, our team is here to assist you with your return.

• All Fillyboo full priced products can be returned for either a store credit or refund back to your original method of purchase.
• Store credits have no expiry date.
• If you require a different size, please place a new order and request a refund for your original order.

Fillyboo will happily accept a return subject to the following conditions:

• Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit.
• Orders which have used a promo code that discounts the order (excluding our first order discount) are eligible for store credit only.
• Return request must be made within 14 days of your order being delivered.
• Items must be returned to Fillyboo within 30 days of your order being delivered.
• Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
• Gift Cards may not be returned.

Please try on the item/s in your order as quickly as possible after it arrives to ensure that you are able to return items within the returns time frame.

The cost of return shipping is the responsibility of the customer. Fillyboo provides free international shipping on all orders, but the cost of return shipping is the customer’s responsibility.  Fillyboo is not responsible for returns that go missing in transit. Please use a traceable postal service as return parcels are the responsibility of the customer until received by Fillyboo. 

If you would like to return an item from a Fillyboo order, please follow these steps.

STEP 1.  Email exchanges@fillyboo.com within 14 days of your order being delivered.

Please make sure your name and order number are in the email heading.

Tell us the item that you would like to return and why.

Tell us if you would like a refund to your original method of purchase, or a store credit note. 

Please note.
Additional fees may apply to multiple returns/exchanges on the same order at the discretion of Fillyboo

STEP 2.  Receive your return information.

Please allow up to 2 business days for a reply to your returns request. We will provide you with a pre-filled returns form and instructions on where to send your Fillyboo item.

Returns must be received within 30 days from the delivery of your order. 

The cost of return shipping is the responsibility of the customer, unless the item you are returning is faulty or incorrect.

Returns are received in Sydney, Australia.

Returned items must be neatly packaged, unworn, unwashed, with tags attached and in original condition.

STEP 3.  Return finalized.

Once your return is received and checked by us, your refund or store credit note will be issued as quickly as possible. Please allow up to 7 days after your return has been delivered for your refund or store credit to be processed.

If you have any questions that relate to returns, please email: exchanges@fillyboo.com (no Instagram DM's please!).

With love,

Pippa and the Fillyboo team.

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