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Shipping Information

Fillyboo Shipping Information:

All parcels are shipped free worldwide.

- Please allow 10 business days for delivery.

- No order cancellations.

- If you need your garments for a special event, please let us know.

- Most parcels leave our main despatch centre located in Bali, Indonesia.

*Parcels leaving Bali are shipped via DHL express and are usually received within 10 business days.

- We are unable to ship to a PO BOX (except UAE)

- Our parcels also leave from our despatch centre in Los Angeles, USA and also Sydney, Australia. (From these locations we use USPS, FedEx and Australia Post)

- If you need to return a garment for a size or style exchange, you are able to return to either LA or Sydney depending on your location.

- Note: Returns are not able to be accepted into Indonesia. Please make sure you contact shop@fillyboo.com to obtain your RA number.

 

Summarised Shipping Information

- We offer free Express worldwide shipping - (please note your goods must first be packed, customs paperwork prepared and then cleared through customs before being placed on a flight. Some delays are out of our hands as we are relying on third parties)

- *Orders are usually received within 10 business days, however delivery can take up to 21 days due to customs clearance processes that are out of our control.

- Please make sure you provide your daytime phone number so that our courier/shipping company may contact you for delivery.

- If you would like to enquire about your parcel, please email us at shop@fillyboo.com - please quote your order number in the subject line of your email for a fast response.

- NOTE: If you need your Fillyboo goods for a special occasion, please contact us to arrange express shipping* or to let us know that your items are needed by a certain date. Email shop@fillyboo.com
 (*further costs are associated with express courier services)

 - Customs duties are the responsibility of the customer. Please be aware of these charges prior to purchasing. We do not accept the return of goods abandoned at customs, nor do we issue refunds or contribute to payment of duties for such situations.

- We offer ONE size exchange per garment only. Please choose carefully and refer to our size guide or email our staff for assistance prior to purchasing. (shop@fillyboo.com) Shipping costs will be incurred for subsequent exchanges.

 

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